This Bicycle Shop is focused on Customer Service
22 days ago.
We recently had the pleasure of helping a former USA Cycling Coach track down a small part that was keeping him off the bike… we love making our customers’ days!
Mike,
In a world where everyone seems to take the opportunity to complain, I wanted to write and take the opportunity to say Thanks.
I live in Huntsville Alabama, and recently, I had a problem with my Jamis XC Pro–I’d lost a frame specific fastener for the rear suspension. I’d gone to my local bike shop for help; they are not a Jamis dealer–according to the Jamis website my closest Jamis dealer is you guys–but I make an effort to support my LBS whenever I can. While my LBS attempted to work with Jamis, it took them two weeks to get the wrong part–imagine having your bike being unrideable for two weeks waiting for one little fastener! To be honest, I felt from the start that my LBS was not really working the problem because they weren’t a Jamis dealer, even though I’m a relatively regular customer.
After much frustration with my LBS, I called Suck Creek Cycles and spoke with Adam. While there did end up being a small mix-up with a lost email, the net result was that I got a call direct from Jamis tech support the next day, and they sent me the part directly under warranty service.
I wanted to let you know that I am happy with the great customer service that I received (in particular as a remote customer who lives 70+ miles away and has never had business with you before). I imagine that the staff at Suck Creek Cycle are expected to provide this kind of service, I just wanted to let you know that you are succeeding. Thanks again to Suck Creek (and Adam).
Thanks!
Arno G.
Huntsville Alabama
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The Tour de France is here! Over the next 3 weeks, Chattanooga’s Suck Creek Cycle will be broadcasting the Tour during regular business hours so please stop by and catch some of the exciting action.
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